Multilingual Video Guides
Need help reading your natural gas bill? These short videos walk you through where to find key information including your account number, gas usage, comparisons to past months, and how to make a payment.
These videos were developed in partnership with The Vermont Language Justice Project to ensure accurate and culturally appropriate translations.
- Arabic: كيفية قراءة فاتورة الغاز الطبيعي
- ASL: How to Read Your Natural Gas Bill
- English: How to Read Your Natural Gas Bill
- French: Comment lire votre facture de gaz naturel
- Mandarin: 如何阅读您的天然气账单
- Somali: Sida Loo Akhriyo Biilka Gaaska Dabiiciga
- Spanish: Cómo leer su factura de gas natural
- Swahili: Jinsi ya Kusoma Ankara Yako ya Gesi Asilia
Sample Bills & Written Guides
Prefer to read at your own pace? These sample bills show typical Residential, Commercial, and Budget Billing statements. Each sample includes helpful callouts and explanations to guide you through each section of your bill. Use them to learn where to find important details like your usage history, account number, and payment options.
If you have any questions, comments, or need to update your mailing address, feel free to call VGS at (802) 863-4511 or email us at customerservice@vermontgas.com.
- This is your unique Account Number. The number following the dash is a check digit that helps ensure your payment is processed correctly. Please remember to include your full account number with your payments to avoid delays.
- This section provides your meter readings, service dates, and natural gas usage for the current billing period. Natural gas is measured in hundreds of cubic feet, or “CCFs.” For your reference, the graph displays your gas consumption over the past 13 months.
- The Bill Date is when your bill was generated and the Due Date is when your payment is expected.
- This section shows your current rate type and the associated charges. For a full explanation of our rates and how they are calculated, please click here.
- This section outlines the details of your current charges, including gas service, any equipment rental or service charges, and any applicable taxes.
- Your Actual Account Balance is calculated by adding the current charges to any previous balance and subtracting any payments received.
- The payment stub provides a summary of the charges on your account, including the Total Amount Due. If you are mailing your payment, please include the stub along with your check.
- The remittance address is an automated payment center with no access to your account information. Payments should be mailed to:
VGS
Payment Processing Center
PO Box 1336
Williston, VT 05495-1336
Important: Correspondence sent to the remittance address may not be forwarded to us.
- This is your unique Account Number. The number following the dash is a check digit that helps ensure your payment is processed correctly. Please remember to include your full account number with your payments to avoid delays.
- This section provides your meter readings, service dates, and natural gas usage for the current billing period. Natural gas is measured in hundreds of cubic feet, or “CCFs.” For your reference, the graph displays your gas consumption over the past 13 months.
- The Bill Date is when your bill was generated and the Due Date is when your payment is expected.
- If your Accounts Payable system requires a unique invoice number, please use this number.
- This section shows your current rate type and the associated charges. For a full explanation of our rates and how they are calculated, please click here.
- This section outlines the details of your current charges, including the total current gas charges, any balance forward, payments received, and Total Amount Due. If your payment was late, a late fee of 1% on the outstanding balance will be reflected.
- The payment stub provides a summary of the charges on your account, including the Total Amount Due. If you are mailing your payment, please include the stub along with your check.
- The remittance address is an automated payment center with no access to your account information. Payments should be mailed to:
VGS
Payment Processing Center
PO Box 1336
Williston, VT 05495-1336
Important: Correspondence sent to the remittance address may not be forwarded to us.
- This is your unique Account Number. The number following the dash is a check digit that helps ensure your payment is processed correctly. Please remember to include your full account number with your payments to avoid delays.
- This section provides your meter readings, service dates, and natural gas usage for the current billing period. Natural gas is measured in hundreds of cubic feet, or “CCFs.” For your reference, the graph displays your gas consumption over the past 13 months.
- The Bill Date is when your bill was generated and the Due Date is when your payment is expected.
- This section shows your current rate type and the associated charges. For a full explanation of our rates and how they are calculated, please click here.
- This section outlines the details of your current charges, including gas service, any equipment rental or service charges, and any applicable taxes.
- As a Budget Billing customer, you pay a consistent monthly amount to help manage seasonal fluctuations in your gas usage. The Actual Account Balance shows what you would owe if you were not on the budget plan. However, under Budget Billing, you are only responsible for the budget amount listed on this bill, along with any rental, service, or miscellaneous charges.
- The payment stub provides a summary of the charges on your account, including the Total Amount Due. If you are mailing your payment, please include the stub along with your check.
- The remittance address is an automated payment center with no access to your account information. Payments should be mailed to:
VGS
Payment Processing Center
PO Box 1336
Williston, VT 05495-1336
Important: Correspondence sent to the remittance address may not be forwarded to us.
What’s on Your Bill? A Breakdown of Charges
Your natural gas bill includes several types of charges. This section explains what each charge is for, how it’s calculated (based on usage or billing days), and how often rates are updated. Understanding these details can help you make sense of your monthly charges and how they may change over time.
| Charge Description | Based On | What It Pays For | Rates Are Updated |
|---|---|---|---|
| Daily Access | days of service | The “behind the scenes” costs associated with making gas service available to you. | Annually |
| Distribution | ccf of gas used | The cost of constructing, operating, and maintaining our pipeline system. | Annually |
| Natural gas | ccf of gas used | The wholesale cost of natural gas. | Quarterly |
| Energy Efficiency | ccf of gas used | The cost of the energy efficiency programs, including but not limited to rebate programs and energy audits. | Annually |
| Assistance Program Fee | per meter per month | The cost of a program to help low-income residential customers pay their energy bills. | Annually |