Mail In Your Payment

Payment Processing Center
PO Box 1336
Williston, VT 05495-1336

Please be sure to include your bill stub with your payment.

By Phone

The toll-free number for VGS’s Automated Bill Payment System is 833-378-4331

In Person

VGS customers can use the easy-to-use PayNearMe app to find the location that fits their needs. Please note that any in person payments made at retail locations are cash only.

Payment Plans

Our Budget Plan is a great way to stay on top of your utility finances all year long. The plan allows you to pay one amount year round, making your winter bills more manageable. We estimate your gas cost based on your previous twelve months of gas usage and distribute that cost evenly over the full twelve months of the year. We also review your account periodically to make sure your bills are in line with that average and adjust your payments accordingly.

Signing up is easy. Just call our Customer Care Team at (802) 863-4511.

Assistance Programs

VGS is here for you with Assistance Programs. A number of avenues are possible. Read more about our Assistance Programs below or contact us at (802) 863-4511 if you have questions. We’re here to help!

Champlain Valley Office of Economic Opportunity (CVOEO)
255 S Champlain St, Burlington – 862-2771 or 1-800-287-7971

  • Addison Community Action: 338-2285
  • Chittenden Community Action: 863-6248
  • Franklin Community Action: 527-7392 or 800-300-7392

Low Income Assistance Program (LIAP)

Department of Children and Families
119 Pearl St, John Zampieri Building, Burlington
20 Houghton St, Room 313, Saint Albans

Salvation Army
64 Main St, Burlington – 864-6991
*Social Service office is open Mon, Wed and Fri from 9 a.m.- 12 noon.  Call for an appointment if not able to come at these times.

Joseph’s House
113 Elmwood Ave, Burlington – 951-4290
*By appointment only. Call during office hours to schedule. Office hours are Tue, Wed, Thu from 10am to 4pm

Vermont 2-1-1
*211 has the most current list of resources by county.

Vermont Catholic Charities
55 Joy Dr, South Burlington – 658-6111
*Catholic Charities offers a wide range of support including assistance with outstanding utility or fuel bills

95 North Ave, Burlington – 861-0110 or 864-7402
*By appointment only. Call during office hours to schedule – Office hours are Mon-Fri from 10am to 4pm

Joint Urban Ministry Project (JUMP)
38 S. Winooski Ave, Burlington – 862-4501
*Call for phone interviews and appointment scheduling. Office hours are Tue, Wed, Thu from 10am to 4pm

Age Well VT – formerly Champlain Valley Agency on Aging
76 Pearl St #201, Essex Junction – 800-642-5119
*Age Well also has offices in Middlebury and St. Albans by appointment only. Please call for more information. Office hours are Mon-Fri 8:30am to 4:30pm

Cancer Patient Support Program
University of Vermont Medical Center
111 Colchester Ave, Burlington