Detecting and Reporting Natural Gas Leaks
Suspect a gas leak? Leave the premises immediately and call us right away at 1-800-639-8081 or call 911. Follow the link below for more information.
Important Safety Information
VGS Natural Gas Safety Brochure
Dig Safe – Call 811 before you dig
If you’re planning to dig on your property, you or the contractor working for you must contact Dig Safe at 811 a minimum of 48 hours prior to digging. Dig Safe will work to notify member utilities to ensure the locations of buried facilities are clearly marked. When working within 18 inches of marked lines, digging should be done by hand. Follow the link below to learn more, including what to do if you hit a natural gas line.
Carbon Monoxide Safety
Carbon monoxide (CO) is colorless, odorless, and tasteless. High levels of exposure can be dangerous. Symptoms of poisoning include dizziness, nausea, headache, and irregular heartbeat. If you suspect CO poisoning, step outside and call 911 in the event of an emergency or your local fire department. Follow the link below for more information, including safety reminders to prevent carbon monoxide buildup in your home.
Cross-Bore Safety – Clearing Sewer Lines
A blocked sewer may be a result of a utility line that is accidentally “cross-bored” through a sewer. It is important that blockages be cleared in a safe manner. Follow the link below to learn more.
Gas Meters and Appliance Vent Safety
It is important that Gas Meters and Appliance Vents are maintained properly and protected from damage. For more information including protecting your meter and piping, meter painting, dealing with ice and snow, and landscaping, follow the link below.
Excess Flow Valves
Excess flow valves (EFVs) are a mechanical safety device placed inside a gas service line to minimize leaks if the gas line is damaged. Contact VGS to learn if you have an EFV on your service line or to request one be installed.
Customer-owned piping
VGS owns and maintains the pipeline system up to the gas meter. Beyond the gas meter, you, as the customer, own and are responsible for maintaining buried and aboveground piping to your appliances. Follow the link below to learn more about maintaining customer-owned piping.
Home & Appliance Safety
VGS recommends annual inspection of your household appliances and heating system by a qualified contractor or VGS technician. Follow the link below to learn more about recognizing hazards, safe water heater operation, storing flammables, and general appliance safety.
Other Safety Resources
Learn more about natural gas, natural gas pipeline systems and associated pipeline operations, as well as First Responder training.