NOTICE: If you are having trouble accessing the MyMeter Customer Portal, it may be because you need to clear the cache on your web browser. If using a desktop or laptop, press control+shift+R (or cmd+shift+R on a Mac) to trigger a hard refresh in your browser. If you are still having difficulty, use this domain: https://accounts.vermontgas.com/.
We’ve upgraded the software VGS uses to manage your account. The system upgrade was completed November 9, 2026. In the coming days, our teams will be working to optimize operations to provide you with the best possible service. This page provides an overview of the project and helpful FAQs in the event you have any questions.
When a customer contacts VGS, the representative on the other end of the phone or email processes your requests through a customer information system or “CIS.” This system is separate from the online VGS Customer Account Portal customers use to login and oversee their account, called MyMeter, but the two platforms are connected in the background. Because of their linkage, the MyMeter Customer Account Portal was not accessible during system maintenance, which ran Wednesday, November 4 through midday on Monday, November 9. We apologize for any inconvenience that the upgrade caused during this timeframe. If you had a payment or autopayment scheduled during this window, it should have processed. You can learn more in the FAQ below.
We expect that most customers will not notice changes following the upgrade in systems. There are certain customers that own or manage multiple properties who may experience changes to how they receive their bills, and we will make separate outreach to those impacted customers to assist with the transition. Please know our teams will work to mitigate any interruptions throughout. As always, we welcome your feedback.
Frequently Asked Questions
VGS is upgrading the customer information system (CIS) our team uses to manage your account. This technology upgrade will strengthen our customer care platform.
The CIS is the system our representatives use on the backend when you contact us by phone or email. The VGS customer portal, called “MyMeter,” is the online portal where you log in to manage your account. While they are separate platforms, they’re linked so our customer care team can provide you with support.
MyMeter was offline from Wednesday, November 4, through Monday, November 9, 2026. This planned outage corresponded with the system upgrade.
Yes. Any payment or autopayment scheduled in advance should have processed. However, if you tried to arrange payments during this timeframe, you would not have been able to proceed because the MyMeter customer portal was inaccessible. Now that the system is back online, you will be able to access it as normal to arrange payments, etc.
Following implementation, we are limiting non-emergency service work and will minimize non-essential changes to customer accounts for a short period of time. Gas-related emergencie will not be affected. Anyone who suspects a gas leak or is experiencing an emergency should immediately contact 911 and VGS at 1-800-639-8081.
I think we are responding to no heat calls during cutover? Maybe confirm with Grace.
Most customers will not. Customers who own or manage multiple properties may see changes to how they receive their bills (see below). We have contacted those customers directly to help with the transition.
Frequently Asked Questions for Account Holders Managing Multiple Properties
A limited number of VGS accounts will experience changes in how bills are presented following the CIS upgrade. The upgrade changes how bills are issued when one customer has services at several properties. The new system creates a separate account number for every property you manage. Each property will receive its own bill going forward sent to the primary address on file. Our teams will be supporting these customers if they want to make changes.
They may. The move to the new system may shift the date you receive your bills because bills are sent out based on the area of service. Your payment due dates may shift with them. Check each bill carefully in the coming months.
If you set these up through the VGS online customer portal, they will not necessarily carry over to the new accounts. You will need to sign up again for each option you want to keep on each new account.
After Nov. 9, you will be able to make changes to the new accounts, including electing AutoPay and paperless billing. If you would like us to set that up for you, please go to https://vgsvt.com/summary-billing/, fill out the form, and click “submit.” The form covers all three options. VGS will apply your choices after the November migration is complete. You will get an email to confirm when our teams have performed your requested updates.
The VGS Customer Care team can help. Email customerservice@vermontgas.com or call (800) 639-8081.