Start, Stop, & Transfer Service

Start Residential Service

Moving into a home with existing natural gas service? Open a new residential account and get your service started.

* indicates required fields

Have you had Vermont Gas service in the past?*

Welcome, we’re happy to have you as a customer! In order to start your new account we need to speak with you directly. Please contact our office at 802-863-4511, to speak with a Customer Service Specialist. Our office is open Monday – Friday, 8:00am-5:00pm.

Residential Account Application*

Name*

First Middle Initial Last

Previous Service Address*

Street Address Address Line 2 City ZIP Code

Please include service address in which you had Vermont Gas.

New Service Address*

Street Address Address Line 2 City State ZIP Code

Mailing address same as service address?*

Mailing address

Street Address Address Line 2 City State ZIP Code

Service – Turn On Date

Once your application has been submitted to Vermont Gas Systems, you will be contacted by our Customer Support Team within one business day to complete your application. In some cases, a security deposit is required.

Phone*

Email*

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Start Commercial Service

Opening a business at a location with existing VGS natural gas service? Set up a commercial account and begin service.

* indicates required fields

Commercial Account Application

Company Name*

Service Address*

Street Address Address Line 2 City State ZIP Code

Mailing address same as service address?*

Mailing address if different from service address

Street Address Address Line 2 City State ZIP Code

Service – Turn on Date*

Once your application has been submitted to Vermont Gas Systems, you will be contacted by our Customer Support Team within one business day to complete your application. In some cases, a security deposit is required.

Primary Contact Person*

Phone*

Email*

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Switch to Natural Gas

Interested in natural gas service at a property that is not currently connected to the VGS system? Learn about service availability and the process for becoming a customer.

Visit Switch to learn more about converting to natural gas, view our coverage area, and determine fuel saving.

Free Estimate

We’ll be happy to give you a free estimate of the cost of using natural gas as your energy source. Please fill out the form below so that we may fulfill your request.

* indicates required fields

Name*

Address for Service Request

Natural gas service is available in select areas of Addison, Chittenden, and Franklin Counties. Please enter the address where you would like to request service to confirm availability.

Street Address City

Primary Phone*

Email*

Dwelling Type*

Residential

Commercial

Commercial & Residential

Does your home/business already have natural gas?*

No, I am interested in extending a line to my property

Yes, but I am interested in adding equipment

Yes, but I am a new owner/tenant and need to take over the account

What equipment are you interested in converting?*

If available, I would be interested in*

Please select the products you are interested in.

Current fuel type*

I am the property*

Scheduled close date

How did you hear about us?*

We’d love to know how you found us! Your feedback helps us understand which of our marketing efforts are most effective and allows us to improve our services. Please select an option:

What Type of Advertisement*

Direct Mailing

Door to Door Soliciting

Facebook / Instagram

Front Porch Forum

Google Ad

Other

Referral Point*

Contractor

Friend / Neighbor / Family

Realtor

VGS Employee

Other

Are you interested in our Energy Efficiency programs?

Yes – An energy assessment or home weatherization

Yes – Natural gas equipment replacement options

No

Not sure / need more information

Income

Is your household gross annual income less than the amounts listed in the table below or do you qualify for 3SquaresVT, SNAP, Medicaid, the Weatherization Assistance Program (WAP), or Low Income Home Energy Assistance Program (LIHEAP)?

Yes

No

Prefer not to say

Number of People in Household	1	2	3	4	5	6+
Chittenden & Franklin Counties	$69,850	$79,800	$89,800	$99,750	$107,750	$115,750
Addison County	$64,550	$73,750	$82,950	$92,150	$99,550	$106,900

While there are no direct incentives for natural gas connections, providing your household income information helps us identify if you qualify for additional benefits. These benefits can include rebates on high-efficiency equipment and weatherization programs, which can significantly reduce energy costs and improve home comfort. By understanding your income level, we can better tailor our recommendations and support to help you maximize these opportunities.

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Transfer Service

Moving within the VGS service area? Transfer your service from one address to another.

* indicates required fields

Please Select One:*

Name*

First Middle Initial Last

An account with a past due balance will need to set up a reasonable payment agreement in order to transfer gas services to another location.

Account Number:*

Current Service Address (Moving Out)*

Street Address Address Line 2 City State ZIP Code

Service – Turn Off Date*

Please Select One:*

Enter New Service Address:*

Street Address Address Line 2 City State ZIP Code

Mailing address same as service address?*

Mailing address if different from service address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Service – Turn On Date

We will do our best to schedule for the date requested. If the meter is on at the new location, we will accommodate your request within 3 business days. If the meter is off at the new location, our Customer Support Team will be in contact with you to arrange for a turn on to occur within 5 business days. We will respond to this submitted request within one business day.

Phone*

Email*

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Stop Service

Moving out or no longer need service? Let us know and we’ll help coordinate a smooth account closure.

* indicates required fields

Please Select One:*

Name*

First Last

Account Number:*

Current Service Address (Moving Out)*

Street Address Address Line 2 City State ZIP Code

Forwarding Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Cancel Date (Owner/Tenant)*

We will do our best to schedule for the date requested. If that date is already booked, or you are requesting for tomorrow and it is currently after 2:30 PM, we will schedule for the next available business day. If we are closed today, the earliest date available for scheduling is the day following our next regular business day. We have up to three business days to accommodate the request.

Cancel Date (Landlord)*

Please note: Per the Vermont Public Service Board Rules and Tariff, Vermont Gas Systems must provide any tenant with ten days notification prior to disconnection. Service may be disconnected on the eleventh day.

Phone*

Email*

Check if premise will vacant when I move out.

Landlord Contact Information

The information below is NOT REQUIRED in order to process your request. However, if you have this information available, it can help us ensure a smooth transfer of responsibility for gas service at your location.

Landlord Name

Landlord Phone

Landlord Email

New Tenant Information

The information below is NOT REQUIRED in order to process your request. However, if you have this information available, it can help us ensure a smooth transfer of responsibility for gas service at your location.

New Tenant's Name

New Tenant's Phone

New Tenant's Email

New Tenant's Move In Date

Seller's Real Estate Information

The information below is NOT REQUIRED in order to process your request. However, if you have this information available, it can help us ensure a smooth transfer of responsibility for gas service at your location.

Seller's Real Estate Agency

Seller's Real Estate Agent Name

Seller's Real Estate Agent Phone

Seller's Real Estate Agent Email

New Owner Information

New Owner's Name

New Owner's Phone

New Owner's Email

New Owner Move in Date

I agree that Vermont Gas Systems is not responsible for frozen or burst pipes during winter months.*

Yes

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Start, Stop, & Transfer Service

Manage your service with ease.

How can we help?

Start Residential Service

Start Commercial Service

Switch to Natural Gas

Free Estimate

Transfer Service

Stop Service

Landlord Contact Information

New Tenant Information

Seller's Real Estate Information

New Owner Information

Need Assistance?