A blocked sewer may be more than a plumbing issue.

A blocked sewer line may occasionally be caused by a utility line that was inadvertently installed through an existing sewer line, a condition known as a cross bore. While uncommon, attempting to clear a blockage without first identifying a cross bore can result in serious damage to underground utilities and may create a safety hazard.

Before using mechanical sewer cleaning equipment or high-pressure water jetting, it is important to determine whether a cross bore condition may exist.

What Is a Cross Bore?

A cross bore occurs when one underground utility line is unintentionally installed through another underground facility, such as a sewer line. If a sewer cleaning tool or water jet contacts the crossed utility line, it can damage the facility and potentially create a hazardous condition.

Before Clearing a Sewer Blockage

If you are unable to visually confirm that a cross bore does not exist, request an emergency utility locate through Dig Safe at 811. If utility markings cross the known path of the sewer line, a cross bore may be present and additional investigation is required.

If You Suspect a Cross Bore

Do not attempt to clear the blockage using:

  • Mechanical sewer cleaning equipment
  • Sewer augers
  • High-pressure water jetting equipment

Instead, contact the affected utility operator for assistance. Vermont Gas can be reached at (800) 639-8081.

If You Suspect a Natural Gas Leak

If a natural gas leak is suspected:

  1. Leave the area immediately.
  2. Instruct others to leave the area.
  3. Call 911.
  4. Contact Vermont Gas at (800) 639-8081.
  5. Do not operate equipment or create ignition sources.

Additional Resources